Patient Access Specialist - Remote Eligible

 

Building Name: UVMMC - 40 IDX Drive

Location Address: 40 IDX Drive, South Burlington Vermont

Regular

Department: Patient Access Center

Shift: Day

Salary Range: Min $15.93 Mid $18.99 Max $22.05

Recruiter: Jason Dubuque

** External candidates who have not worked for the UVMHN in the past 12 months are eligible for a one-time sign-on bonus of $5,000 (prorated for part time roles). The bonus will be paid out as $2,000.00 following the completion of a successful 90 day orientation; the second installment of $3,000 will be paid upon completion of one year **

Position is remote eligible. All computer equipment is provided to the employee. Applicant must have a private and secure workspace.

High speed broadband internet is required and employee is responsible for the monthly cost. Candidates will be required to work Eastern Standard Time hours.

Are you looking to make a difference in the work that you do each day? Do you want to inspire others? Do you enjoy a fast-paced environment? Are you customer- centric and like to have fun? If you answered yes to these questions we have a great opportunity for you!

The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome

EDUCATION:

High School diploma or GED

EXPERIENCE:

Demonstrated customer service in a medical, fast-paced retail or other business environment. Healthcare call center experience that assists with scheduling in a Hospital or Medical Group Practice is preferred. EPIC experience preferred.