Job Type: Full Time - Permanent
Hours: Mon-Fri, 40 hours/week
This opportunity has the flexibility to work remotely anywhere in Canada.
Perks of joining HomeStars:
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All our roles are currently remote. Office equipment supplied!- Comprehensive benefits package. We want our employees to stay healthy!
- Monthly wellness activities to support your mental and physical health
- Home Improvement Credit: All employees receive a yearly credit to use toward a service from HomeStars
- December Closure: Our whole team takes a break in the last week of December, every year
- Personal Days: 5 extra days off per year, on top of vacation and sick days
- Beautiful brick & beam office in the heart of Toronto’s entertainment district, including a rec room with lounge, ping pong, darts, and foosball
The Opportunity
- As a Customer Success Manager at HomeStars, you will ensure the successful use of HomeStars by our service professionals and ensure that their experience and journey are top-notch. You’ll drive revenue by ensuring that service professionals continue to leverage HomeStars to drive their marketing needs, you’ll grow & maintain existing businesses by maintaining regular touchpoints with decision-makers, and you’ll act as the main point of contact between the service professional and HomeStars by ensuring that you are driving adoption and demonstrating the value of the service. You’ll also deliver an unparalleled customer experience with a focus on retention and revenue growth, as we want our service professionals to continue viewing HomeStars as a part of their business where they can grow with us.
Your typical day at HomeStars:
- Focused on developing, growing, and retaining strong relationships with new and existing HomeStars clients
- Grow a book of business and increase the lifetime value of service professionals
- Be a champion in achieving monthly upsell targets Use your objection handling skills to solve customer problems
- Use your strong communication skills to drive product adoption
- Smart thinker, innovator, and decision-maker who can inspire customer loyalty
- Manage between 400 to 600 service professionals
- Grow and elevate your career in Customer Success
Must-have qualifications:
- You know your way around a CRM, ideally Salesforce
- You're results-focused and have a solid track record of success in a quota-carrying role – you reach and blow upsell and retention targets out of the water
- You always have the best interest of your customers in mind and you do everything in your power to set them up for success in the long-term
- Experience managing relationships for a client base of 200+ customers (preferred)A master communicator, you are fantastic on the phone & in email. You have a knack for making complex concepts easily digestible
- You thrive in ambiguity and have an ability to think strategically about coaching customers and relationship building
- A BS/BA degree or equivalent work experience
Nice-to-have qualifications:
- Experience with Trades, Home Renovations, Digital Marketing
About HomeStars
HomeStars is Canada’s leading platform connecting homeowners with qualified service professionals for their home improvement needs. Every month, over half a million homeowners visit HomeStars to research and select the best-rated professionals nearby. Check out homestars.com to learn more!
HomeStars Core Values
Our Core Values are woven into everything we do. They guide how we behave, how we act, and what we will aspire to be. They underpin the culture of HomeStars and act as drivers for impact, personal growth, and collective performance.
Customer Obsessed: When our customers thrive, we thrive. We put their needs first.
Think Big: We think without limits. We believe in the possible.
Embrace Candor: We speak up, listen and challenge respectfully.
Act Like an Owner: We’re invested, we own our outcomes.
Bias for Action: We take action to accelerate our success. Speed matters.
We’re Stronger Together: Our differences empower us, and our will to win unites us.
HomeStars has recently been recognized as:
Great Place to Work® Certified™
Best Workplaces™ in Canada 2023 100-999 Employees
Best Workplace™ with Most Trusted Executive Teams 2023
Best Workplaces™ Managed by Women 2023
Best Workplaces in Technology 2022
Best Workplaces for Hybrid Work, Canada 2022
We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
#LI-Remote
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