Position Description
SERVICE COORDINATOR
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Who is a Service Coordinator?The Service Coordinator is responsible for scheduling and administrating service and maintenance requests drawn from the Maintenance Software system. As the first point of contact for our Clubs, the Service Coordinator will maintain a multitude of requests with great proficiency and professionalism.
What will you be doing?
- Monitor maintenance software system throughout the day for service requests and schedule repairs accordingly
- Handle service emergencies reported to third party call center during business hours and execute follow up on after hour calls
- Follow up and respond to service email inquiries promptly
- Provide support and follow up with Club Associates, Divisional Manager’s, Vice President’s and the Club Services team as required
- Document vendor quotations in maintenance software system and obtain approval through appropriate process/channel
- Obtain maintenance details of new Clubs and ensure information for existing Clubs is kept current in maintenance software system
- Support scheduling and handling of service emergencies in the absence of other Service Coordinators
- Procure facility parts and materials as required
- Locate new service providers and coordinate vendor accounts as needed
Do you have what it takes?
- High School Diploma or equivalent
- Administrative experience of some sort (i.e. Post-secondary education, Data Entry or Office related duties)
- Ability to use Email, Internet, Basic Excel
- Strong verbal and written communication
- Remain calm under pressure and can handle stress
- Courteous and customer service driven
- Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility
What’s in it for you?
- For a list of the endless company benefits please go to: https://jobs.goodlifefitness.com/benefits/
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
