Director, Account Management [Italy]

 

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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Account Management

Director Account Management
Working in a team of account managers taking care of the overall relationship for a cluster of large Italian financial institutions and reporting to the Account leader.

The candidate will work with the account team and support functions to manage the relationship and the profitability opportunities associated with this assigned customers through the implementation of business and tactical plans.

• Day to day account management activities.
• Implement tactical plans to enhance customer profitability, producing all key

segments and objectives agreed.

• Contribute towards business opportunities that increase volume, volume

share and revenue.

• Maintain and strengthen strong relationships between MasterCard and the

assigned customers.

• Implement customer solutions that improve revenue generation and enhance

mutual profitability.

• Develop strong internal relationships within MasterCard to enable the member

to achieve their business goals and differentiate MasterCard from the
competitors.

• Understand the customer business strategies and deliver against sales targets

for Mastercard products/services.

• Manage complex analyses using data from multiple sources/areas to define

the functional impact of customer satisfaction and customized solutions to
the customer, their shareholders and MasterCard.

• Leverage all MasterCard brand properties and product management resource

to deliver exceptional customer value.

• Responsible for all administrative and operational issue for the entitle

accounts.

• In partnership with Management, contribute to developing business plans and

take responsibility for implementation.

Job requirements:

• Excellent analytical skills (e.g., cards P&L analysis, financial forecasting,

competitive analysis)

• Superior presentation skills, written and oral (Italian mother language and

English)

• Strong capability to create power point presentations
• Proven ability to develop business relationships at all levels
• Results-oriented and customer-focused
• Strong Sales / Business Development / Relationship Management

background.

• Ability to understand and execute on key operational aspects, and attentive to

details

• Excellent problem solving, analytic capabilities and business acumen
• Selling Skills with ability to initiate, pursue and close a sale, as well as strong

influencing and negotiation skills

• Minimum Bachelor's Degree or equivalent
• Proven track record of project management capabilities;
• Team-player with hands-on attitude, strong collaborations skills.
• Capability to interact with top-management and support functions
• Humble, flexible and empathic
• Banking sector market knowledge
• Payment Systems market knowledge
• Experience in issuing and acquiring

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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